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Return Policy

What Is Your Return Policy?
 
We hope that you will be completely satisfied with any product purchased from Freediver Shop.

Our products are custom made to order and are therefore; non-returnable.

Cancellation and full refund of an order can only be made within the initial 24 hours after the order was placed.
 
What If I Get The Wrong Size?
 
Our product sizing is very accurate; you can ensure that you order the right size for you by following our sizing guides below, which are also available on each product page.
 
Nevertheless in case size adjustment is required, as long as the item is in new condition, we will make the adjustment or exchange with no additional costs however you will be responsible for the round trip shipping costs of the item to our workshop and back to your address.
 
Sizing Guides
 
 
How Do I Return An Item For Size Adjustment?
 
Please contact our Customer Support team in order to arrange the return, adjustment and round-trip shipping of the item. 
 
What If An Item Is Faulty?
 
Please contact our Customer Support team in order to arrange for a replacement of the faulty item under our product or shipping warranty;
 
Shipping Damages or Wrong Item
 
Claims for wrong item or shipping damages must be made within seven days of recepit of your order. In case of shipping damage or wrong item, please include clear photos of the received item portraying the fault / damage together with the original packaging.
 
Faulty Items
 
In case an item develops a fault during use, please include clear photos of the item portraying the fault / damage together with a brief description of how and when it occured.
 
Please send all product photos to our Customer Support team at: support@freedivershop.com
 
 
America
Freediver Shop
8345 NW 66 ST #C3405
MIAMI, Florida
33195-2696
United States
Europe
Freediver Shop
69955 York Gouse
Green Lane West
Preston, PR3 1PR
United Kingdom
Asia & Oceania
Freediver Shop
7-12-2-801, Fukushima
Fukushima-ku, OPAS-34290
Osaka, 553-0003
Japan
 
Customer Testimonials
Leaderfins Ice Fin Blades
Product Rating:
Excellent
I got these to the U.A.E, and they are seriously good stuff I love the quality and specially the shipment process, I really want to point out and make it clear that I loved the Read more...
~ Abdulla
Leaderfins UW Games 130 Fins
Product Rating:
Powerful fins
I use them for UW-rugby. They are powerful enough for the sport but the screwed on lock for the blade is too week! The screws are pulled out of the lock when we make a Read more...
~ Jonas
Leaderfins Pure Carbon Fins
Product Rating:
very good
Great pair fins, excellent quality, recomended !!! Read more...
~ Alexey
WaterWay Freediving Glide Monofin Carbon
Product Rating:
Amaizing monofin
I'm so impressed with my new carbon monofin. Its improved my time by 7-10 seconds per 50m, with half the effort of my old monofin. Its comfortable and light weight and taken me into a Read more...
~ Ant777