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Return Policy

What Is Your Return Policy?
 
We hope that you will be completely satisfied with any product purchased from Freediver Shop.

Our products are custom made to order and are therefore; non-returnable.

Cancellation and full refund of an order can only be made within the initial 24 hours after the order was placed.
 
What If I Get The Wrong Size?
 
Our product sizing is very accurate; you can ensure that you order the right size for you by following our sizing guides below, which are also available on each product page.
 
Nevertheless in case size adjustment is required, as long as the item is in new condition, we will make the adjustment or exchange with no additional costs however you will be responsible for the round trip shipping costs of the item to our workshop and back to your address.
 
Sizing Guides
 
 
How Do I Return An Item For Size Adjustment?
 
Please contact our Customer Support team in order to arrange the return, adjustment and round-trip shipping of the item. 
 
What If An Item Is Faulty?
 
Please contact our Customer Support team in order to arrange for a replacement of the faulty item under our product or shipping warranty;
 
Shipping Damages or Wrong Item
 
Claims for wrong item or shipping damages must be made within seven days of recepit of your order. In case of shipping damage or wrong item, please include clear photos of the received item portraying the fault / damage together with the original packaging.
 
Faulty Items
 
In case an item develops a fault during use, please include clear photos of the item portraying the fault / damage together with a brief description of how and when it occured.
 
Please send all product photos to our Customer Support team at: support@freedivershop.com
 
 
America
Freediver Shop
8345 NW 66 ST #C3405
MIAMI, Florida
33195-2696
United States
Europe
Freediver Shop
69955 York Gouse
Green Lane West
Preston, PR3 1PR
United Kingdom
Asia & Oceania
Freediver Shop
7-12-2-801, Fukushima
Fukushima-ku, OPAS-34290
Osaka, 553-0003
Japan
 
Customer Testimonials
Leaderfins Deep Blue Neo Carbon Fiber Fins
Product Rating:
Nice Fins
Quick delivery! Great fins! Read more...
~ Steve
Leaderfins Hyper Monofin + Socks
Product Rating:
comfortable boots´╝ü
This is suitable for moving slowly. Read more...
~ luizzie
Leaderfins Carbon Fiber Fins
Product Rating:
100 % satisfaction
100 % satisfaction whit my new fins. Ultra fast delivery . Superb customer service. I'll be back. Read more...
~ Mirob
Elios Corifena Camouflage Wetsuit
Product Rating:
From me a strong buy 5 *****
I signed up for the Elios Corifea apnea suit Decided I needed a heavy duty wetsuit for deep diving in the lake. I bought it in the 5mm version. He is very warm, even for Read more...
~ Marc