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Frequently Asked Questions - Fins & Orders

Frequently Asked Questions

 


Q: What is the best blade stiffness for me?
 

Q: How do I choose the correct foot pocket size for me?
 

Q: What is the difference between carbon and fiberglass blades?

Q: I’m looking for spearfishing fins, what kind of camouflage should I choose?

Q: I’m a beginner, looking for my first monofin, what is the best entry level option?

Q: How do I know which wetsuit size is right for me?
 

Q: What are the shipping costs of my order to my country?
 

Q: How long will it take for my order to arrive?

Q: How do I track my shipment?
 

Q: I have placed an order a few days ago but the status of my order is still “Processed”?

Q: Does my item come with warranty, what does the warranty cover?

 


 


Q: What is the best blade stiffness for me?
 

A: We advise selecting blade stiffness in correlation with your overall physical structure; If you weigh under 65 kg (~145 lbs), please select stiffness 1-Soft (or if you are a very strong swimmer, 2-Medium). If you weigh over 65 kg (~145 lbs), we advise selecting stiffness 2-Medium (or if you are a very strong swimmer, 3-Hard) and if you weigh over 90 kg (~200 lbs), we advise selecting stiffness 3-Hard.


Q: How do I choose the correct foot pocket size for me?
 

A: Our foot pocket sizes are true to actual shoe size; this means that if you normally wear size 10 shoes, you should select the same size for your fins foot pockets. Choosing foot pocket size that matches your actual shoe size will enable you to use your fins with bare feet or with thin (3mm) neoprene socks. If you plan on using your fins with thicker socks (5-7mm) we advise selecting one size larger than your actual shoe size. For further information regarding shoe size, please refer to our universal shoe size conversion table.


Q: What is the difference between carbon and fiberglass blades?
 

A: Carbon and carbon composite blades are more lightweight and resilient than fiberglass blades, resulting in better energy efficiency when propelling the diver underwater. On the other hand, fiberglass blades are far less brittle and more durable than carbon blades and do not break easily when coming in contact with hard object such as rocks or reefs underwater. We recommend using 100% pure carbon blades for open water freediving & spearfishing and carbon composite or fiberglass blades for reef diving.


Q: I’m looking for spearfishing fins, what kind of camouflage should I choose?
 

A: Fins are available in a wide variety of colors and camouflage patterns. The best color / pattern for you really depends on your hunting environment; you should ask yourself what kind of coloration and pattern will blend best with your hunting environment. For further information about selecting the best camouflage for your spearfishing fins, please refer to our camouflage selection guide.


Q: I’m a beginner, looking for my first monofin, what is the best entry level option?
 

A: There are quite a few entry level options however the most important thing to determine before choosing your first monofin is what kind of activity will you be engaged in with your new monofin? To determine which monofin is the best choice for you, please refer to our monofin selection guide.


Q: How do I know which wetsuit size is right for me?
 

A: Wetsuit sizes change in correlation with your overall height and weight. Our wetsuits are available in 25 different standard sizes to accommodate virtually any physical structure. To determine the best wetsuit size for you, please refer to our wetsuit size chart.


Q: What are the shipping costs of my order to my country?
 

A: Shipping costs may vary depending on your order destination and products ordered and are automatically calculated depending on the product weight. For an accurate shipping quote, please add the desired product(s) to your shopping cart. Then, on the shopping cart page scroll down until you see the "Get Shipping Quote" block at the bottom center of your shopping cart page (under the "Discount Codes" block). Select the destination country and ZIP code and press "Get a Quote".


Q: How long will it take for my order to arrive?
 

A: Estimated shipping time may vary depending on your location;
USA: 7-14 days / EU: 5-10 days / Oceania & Asia: 7-14 days / Africa & ME: 7-14 days.
All orders are shipped by 1st Class Priority Airmail, EMS or other express courier service. Please note that these are only estimates, shipping time may vary depending on various factors such as local customs clearance and postal services overload during local holiday seasons. While most orders are dispatched within 2-3 days, some items require additional customization or fabrication after you have placed your order and may require up to 21 working days for processing. An email update with tracking information for your shipment will be sent to your email address once available. For further information about shipping and delivery, please refer to our terms of use.


 Q: How do I track my shipment?


A: After your order has been dispatched, an email update with tracking information for your shipment will be sent to you by email. To track your shipment and see delivery status, simply input the tracking number that we have sent in your local post website. If you cannot track your shipment at your local post website please try using an international tracking service such as trackitonline.ru. For further information regarding your shipment, please contact your local post office and inquire about your shipment using the tracking information which we have provided.


Q: I have placed an order a few days ago but the status of my order is still “Processed”?

A: This means that your order has been received, processed and is currently pending tracking information from our workshop. If more than 2-3 days have passed since you have placed your order, it is most likely that your order has already been dispatched. Please note that custom made products require additional fabrication after you have placed your order and my require up to 21 working days for processing. The status of your order will remain “Processed” on your account dashboard until we supply tracking information for your shipment. We will send an email update with tracking information for your shipment once available. For further information please refer to our terms of use.


Q: Does my item come with warranty, what does the warranty cover?
 

A: Yes, all our products are supplied with manufacturer warranty for 1 year (or longer as specified on the product page). Manufacturer warranty applies to materials and craftsmanship and covers any manufacturing defects or shipping damages. If you would like to open a warranty claim please send your request to our support team at support@freedivershop.com. We ask that you include a detailed description of the issue with your item together with clear photographs of the item portraying the described damage or defect. Please note that claims for shipping damages can only be made within seven days of receipt.


 




Didn't find what you were looking for?

Our online support team will be happy to assist you with any further questions or concerns you may have. If you require any help or advice in order to select the best product for your needs, simply drop us a line at 
support@freedivershop.com or send us a message using the contact form on our site and one of our representatives will get back to you shortly.